Please and Thank You!
This is a bit of a rant.
Customer service in retail establishments has withered away to where it is almost non-existant. Or at least where I live it has.
I’m not even talking about the large mega-stores. I’m noticing it at the small local gas station and liquor store. I was out running errands the other day and realized that I, as the customer, was the one saying “Thank You” after being handed my change and receipt.
This is just wrong. I have even been pretty sure that times this has happened it’s been the owner.
It really hit home when I received a handwritten thank you note in the mail from another Virtual Assistant, Vickie Turley. I had spent some time on the phone with Vickie as we were comparing notes and likes and dislikes with various auto-responders and shopping cart software we work with. I consider Vickie a friend (I know the feeling is mutual!) - and she sent me a thank you! Now - that’s class!
I know it’s not worth getting myself all stressed over, but I might try saying “You’re Welcome” instead and see how THAT goes over.
Technorati Tags: Customer service, Thank You, Virtual Assistant, auto-responders, shopping cart